Luz Pinto, in charge of the Davis Laboratory Equipment Qualification Program, tells us about her experience with DTS.
How long have you worked with DTS?
We have had ups and downs. When I arrived in 2015, we weren’t working with DTS, but over the years we have developed a relationship, and this year DTS has become a consolidated supplier for Davis Laboratory along with other calibration organizations.
How has the experience with DTS been?
The periods that we have worked with DTS have been good. As in every relationship, there are things to improve, but in matters of calibration of equipment or certificates, the experience has been excellent.
In terms of services, what was your experience?
I have only been involved in calibration issues and in terms of the experience, it has been fine. When DTS calibrated instruments in our laboratories, the service worked well. The same has been true when DTS has picked up and dropped off equipment sent to calibrate on DTS premises. In fact, this is a benefit that other calibration laboratories do not have.
First time at DTS, what did you think of our facilities?
Obviously, the amount of equipment DTS has is surprising. Each technician has his or her own workspace and instruments. DTS has made a large investment in the equipment they have for calibration.
What do you think about the training given today?
I have participated in other trainings in metrology, and the content is clear for those of us who have been working with calibrated equipment for so long. The reinforcement is appreciated.
Is it important for Davis Laboratories to work with an accredited company?
It is very important for us because we provide services to many laboratories and companies and their demands on us are high. Then, obviously if we present a product that we calibrated in a non-accredited company, that takes away from our merits because it demonstrates that we are leaving the importance of traceability aside. We always try to go where there are traceable patterns, where we have demonstrable experience. Moreover, we try to go with those companies that have the highest standards in Chile to meet the criteria of our foreign clients. Given that the regulations abroad are much more rigorous than the Chilean ones, we need to comply with the stricter standards even before they ask us to do so. In Davis Laboratories, we decided to work with companies that have accreditation to give our clients greater security and guarantees.
Would you recommend DTS? If yes, why?
Yes, I would recommend DTS, and I have recommended DTS even to colleagues who are in other laboratories. DTS has the most traceable primary and secondary patterns in Chile, and they work with the Armed Forces, which is also important. One thing I will say is they take longer than other laboratories, but DTS delivers a well traceable certificate. In fact, the certificates don’t contain as many mistakes as other companies. Even the label is important because there are other companies that give you a label that gets deleted almost immediately. Instead, DTS changed the labels and now they last a long time, so we also look at that. Labels that are easily deleted do not give you the assurance that the equipment you are using has the correct dates. These details have allowed me to recommend DTS elsewhere.